LEGAL FILE
This English translation is provided for convenience only. In the event of any discrepancy or dispute, the French version shall prevail.
01 — Site publisher
The website 334production.com is published by NAUCHE Frédéric, Karim.
- Company
- 334PRODUCTION
- Address
- 61 rue de Lyon, 75012 Paris, France
- Phone
- +33 7 81 84 78 83
- SIRET
- 927 739 953 00010
02 — Hosting
- Host
- Infomaniak Network SA
- Address
- Rue Eugène-Marziano 25, 1227 Geneva, Switzerland
- Website
- www.infomaniak.com
03 — Payment infrastructure
The marketplace 334production.com/store uses the payment infrastructure provided by Lemon Squeezy.
- Provider
- Lemon Squeezy
- Address
- 222 Main Street, Suite 500, Salt Lake City, UT 84101, United States
- Website
- www.lemonsqueezy.com
04 — Intellectual property
All content on the website www.334production.com (texts, images, graphics, logo, icons, etc.) is the exclusive property of 334Production. Any reproduction, distribution, modification, adaptation, retransmission or publication of these elements, even in part, is strictly prohibited without the express written consent of 334Production.
334Production is also protected as a registered trademark (FR trademark: 5047636 — 334Production).
05 — Protection of personal data
In accordance with amended French Law no. 78-17 of 6 January 1978 on information technology, files and civil liberties, and with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: you may obtain a copy of the personal data we hold about you.
- Right to rectification: you may request the correction of inaccurate or incomplete personal data.
- Right to erasure: you may request the deletion of your personal data.
- Right to restriction of processing: you may request that the processing of your data be restricted.
- Right to data portability: you may request to receive your personal data in a structured, commonly used and machine-readable format.
To exercise these rights, please contact us at contact@334production.com.
Your personal information is kept only for as long as necessary to respond to your service request and for any additional period permitted or required by law. We ensure that data is not kept longer than necessary and, once its retention is no longer justified, it is securely deleted.
For more information, see our privacy policy (Exhibit B below).
06 — Cookies
The website 334production.com does not use cookies.
07 — Limitation of liability
334PRODUCTION cannot be held liable for direct or indirect damage resulting from access to or use of the website 334production.com, including inaccessibility, loss of data, damage, destruction or viruses that may affect the user's computer equipment, and/or the presence of viruses on its site.
08 — Governing law
This legal notice is governed by French law. In the event of a dispute and failing an amicable resolution, the dispute will be brought before the competent French courts.
01 — Introduction
This privacy policy describes how 334PRODUCTION collects, uses and protects the personal information you may provide on our website www.334production.com. By using our site, you accept the terms of this privacy policy.
02 — Collection of personal information
When you fill in our contact form, we collect the following information:
- Name
- Email address
- Phone number
- Information relating to your project
- Any other information you choose to provide in your message
03 — Use of personal information
The information we collect is used to:
- Contact you in response to your service request
- Provide you with information about our services
- Improve our customer service
04 — Data retention
Your personal information is kept in a secure file. We retain your data only for as long as necessary to respond to your request and for any additional period permitted or required by law.
05 — Data sharing
We do not sell, trade or transfer your personal information to third parties. Your data may be shared with service providers who assist us in managing our site or our projects, provided that these parties agree to keep this information confidential.
06 — Data protection
We implement a variety of security measures to safeguard your personal information. Our servers are secure and access to this data is strictly limited to authorised persons.
07 — Your rights
In accordance with amended French Law no. 78-17 of 6 January 1978 on information technology, files and civil liberties, and with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: you may obtain a copy of the personal data we hold about you.
- Right to rectification: you may request the correction of inaccurate or incomplete personal data.
- Right to erasure: you may request the deletion of your personal data.
- Right to restriction of processing: you may request that the processing of your data be restricted.
- Right to data portability: you may request to receive your personal data in a structured, commonly used and machine-readable format.
To exercise these rights, please contact us at contact@334production.com.
08 — Changes to the privacy policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page. We encourage you to review this policy regularly to stay informed of any changes.
09 — Contact
For any questions regarding this privacy policy, you can contact us at:
- Company
- 334PRODUCTION
- Address
- 61 rue de Lyon, 75012 Paris, France
- Phone
- +33 7 81 84 78 83
Article 1 — Presentation of the Provider
The "Provider", Frédéric Karim NAUCHE, operating under the trade name "334Production", is registered with the Paris Trade and Companies Register (RCS) under number 927 739 953, with its registered office at 61 rue de Lyon, 75012 Paris, France.
The Provider specialises in pre-production, production and post-production services. This includes the creation of filmed images, photography, aerial footage, sound compositions and 3D modelling.
The list of services offered by the Provider is available on the website www.334production.com.
Article 2 — Scope of application
These general terms and conditions apply to all services provided to the CLIENT.
The general terms and conditions prevail over any other information that may appear on materials sent to the CLIENT.
The general terms and conditions may be modified by the Provider. It is the client's responsibility to check their content at the time of concluding any contract with the Provider.
Any departure from these General Terms and Conditions shall, where applicable, be subject to the express agreement of the Provider.
Article 3 — Definitions
For the purposes of this agreement, whenever used in the body of this document, the terms below shall have the following meaning:
SERVICE: refers to all the services offered by the Provider, which include different types of work:
- Pre-production:
- Scriptwriting: creation of scenarios, storyboards and scripts to structure the project.
- Location scouting: selection and preparation of filming locations.
- Casting: selection of the actors and extras required for the project.
- Planning and project management: establishment of production schedules and resource management.
- Project consultation: initial consultation to define the client's needs and draw up the specifications.
- Production:
- Filming: production of music videos, reports, event coverage, documentaries, corporate and institutional films, event films, commercials, artistic performances.
- Cinematography: supervision of the lighting and visual composition of shots.
- Aerial footage: use of drones for unique perspectives.
- Sound recording: on-set sound capture, dubbing, foley.
- Post-production:
- Editing: assembly of video sequences to create the final product.
- Motion design and animation: creation of 2D and/or 3D motion graphics, compositing and other visual effects (VFX).
- Colour grading: colour adjustment, conversion to broadcast colour spaces.
- Export: production of the final files in the formats required by the CLIENT.
- Sound composition: creation and structuring of sound elements (soundtrack, voice, sound design…).
- Logo and brand identity design: design of the visual identity of a product or service.
- Product and service imagery: production of promotional and descriptive images.
- Ancillary services:
- Storage and file management: temporary storage services for digital files, with options for cold storage (long-term archiving), hot storage (fast, regular access) and/or physical storage (hard drive, memory card, USB drive…).
- Project supervision: services to support/replace a director and adjust an ongoing project according to the client's needs.
- Consulting: demonstrations, audiovisual advice and technical support.
- Revision rounds: an additional service offered by the PROVIDER to handle substantial changes to the form, structure or use of the product or service, whether prior to the PROTOTYPE, the WATERMARKED DELIVERABLE or subsequent to the DELIVERABLE.
The list of services is non-exhaustive and may include any other related service that the Provider is able to offer within the scope of its skills and field of activity.
Additional services and rates can be consulted at the following address: www.334production.com/prestations.
PRODUCT: refers to the final result delivered to the CLIENT by the PROVIDER, which may be a video file, a photo, or any other type of digital content agreed upon as part of the service.
WATERMARKED DELIVERABLE: refers to the PRODUCT bearing a watermark, provided to the CLIENT for a final review before removal of the watermark upon full payment for the service. This deliverable serves to guarantee the finalisation of the file while preventing its use without full payment.
PROTOTYPE: refers to all versions prior to the DELIVERABLE file, serving as intermediate versions or drafts for validation before final delivery.
MEDIUM: refers to the means of communicating media between the parties, whether a physical medium (USB drive, hard drive, memory card) or a dematerialised one (cloud, web platforms, communication platforms, file-sharing platforms).
MINOR CHANGE: refers to any change or adjustment made to a product or service which, at the PROVIDER's discretion, does not result in substantial changes to its form, functionality or intended use.
MAJOR CHANGE: refers to any change or adjustment made to a product or service which results in substantial changes to its form, functionality or intended use.
PRICE: the estimated amount set out in the Quote, which may be modified by mutual agreement between the PROVIDER and the CLIENT.
TOTAL PRICE: the final amount stated on the Invoice and payable by the CLIENT.
Article 4 — Purpose
These general terms and conditions are intended to govern the ordering by the CLIENT of one of the PROVIDER's SERVICES as well as the delivery of the PRODUCT by the PROVIDER to the CLIENT via a MEDIUM.
These terms apply to all SERVICES performed by the PROVIDER for the CLIENT.
The PROVIDER and the CLIENT remain independent; the CLIENT may not claim any exclusivity.
Article 5 — Orders
5.1 — How to place an order
The CLIENT first completes a contact form available online at the following address: 334production.com/contact.
Once completed, this form is automatically sent to the Provider by email.
The Provider reviews the request and responds to the CLIENT within a reasonable time.
If the outcome of this exchange is favourable, the CLIENT pays the Provider the ancillary fee (available at: 334production.com/prestations) for the "Project Consultation" service (see Article 3) in order to confirm an appointment date.
The purpose of this consultation is to draw up the specifications.
Once the date has been set between the parties, in the event of cancellation by the CLIENT, this sum cannot be refunded.
The order is formalised by sending two copies of this contract with the purchase order (incorporating the Quote) attached, duly signed and dated by the Client.
Purchase orders issued by the Provider are valid for two (2) months.
Beyond this period, the Provider reserves the right to modify the terms of performance of the services initially proposed. A new purchase order will, where applicable, be sent to the client.
The Client's signature of the purchase order and of these T&Cs, together with payment of the price agreed between the parties (see Article 9), constitutes acceptance of these general terms and conditions.
Any changes to the Order or additional services requested by the client will give rise to a new purchase order drawn up by the Provider and signed by the client, which shall not affect agreements already concluded, unless expressly stated.
5.2 — Preparation of the purchase order / quote
After the specifications have been drawn up, the PROVIDER prepares a Quote corresponding to the CLIENT's requests.
The Quote contains the following details:
- The planned filming date;
- The details of the services ordered by the CLIENT and their quantity (in the form "Pre-production", "Production", "Post-production");
- Costs ancillary to the project (additional services);
- The provisional delivery date;
- The PRICE.
5.3 — Formation of the agreement
Receipt by the PROVIDER of one of the copies of the Purchase Order/Quote, dated and signed by the CLIENT with the handwritten note "Bon pour accord" (approved), marks the CLIENT's firm and final commitment.
The CLIENT has a period of fourteen (14) days from signature of the Purchase Order to withdraw and cancel the order using the withdrawal form attached to the Purchase Order.
If the Client cancels the order within fourteen days of signing the Purchase Order, the deposit paid by the Client will not be refunded.
Costs already incurred by the Provider in the course of its assignment between the signature of the Purchase Order and the cancellation shall be borne by the Client.
The Provider begins performing the services on the day following the Client's signature of the Purchase Order and receipt of the deposit.
Article 6 — Performance of the service
6.1 — Obligations of the Provider
The PROVIDER begins performing its SERVICE upon receipt of the signed Purchase Order/Quote and the deposit as provided for in Article 5.3.
The PROVIDER will offer the CLIENT a direct communication channel through which the details and progress of the upcoming SERVICE will be communicated so that the CLIENT can provide clarifications if necessary, within the timeframe set out in the purchase order, except in the cases set out in Article 8.
Clarifications provided by the CLIENT, as well as any schedule changes made by the Client and/or the Provider, must be recorded in an amendment dated and signed by the CLIENT and the PROVIDER, which must be appended to the Contract.
The Provider will perform the said Services and will endeavour to make the PRODUCT available within the timeframe agreed between the parties at the presentation of the prototype.
Furthermore, any delay attributable to the Client (late acceptance of the Purchase Order, incomplete information from the client, etc.) will automatically result in a postponement of the deadlines announced by the PROVIDER for an equal or longer period.
The same shall apply, generally, to any act of the Client preventing or not allowing the PROVIDER to perform the Services under the conditions requested.
6.2 — Obligations of the Client
The CLIENT must provide all information, elements and documents necessary for the SERVICE as defined in the specifications schedule and under the conditions set by it.
The CLIENT provides these elements to the PROVIDER by handing over a MEDIUM or by communicating them via the direct communication channel (see Article 6.1).
The PROVIDER cannot be held liable in the event of a breach of image rights or copyright, or the transmission by the CLIENT of elements, documents or any information without the relevant rights.
The CLIENT warrants to the Provider that it holds all necessary rights, including but not limited to copyright, image rights and intellectual property rights, in all documents, information or materials it provides to the PROVIDER in connection with the performance of the SERVICE.
The PROVIDER cannot be held liable in the event of a claim or action brought by a third party alleging a breach of the aforementioned rights resulting from the use of documents, information or materials provided by the Client.
Article 7 — Delivery and revision rounds
Within the timeframe agreed between the parties after completion of the Production phase (see Article 3), an initial PROTOTYPE will be delivered to the Client.
Unless otherwise stated on the Purchase Order/Quote, the CLIENT may therefore decide to have a MINOR CHANGE made to the PROTOTYPE presented by the PROVIDER.
The number of MINOR CHANGES is limited to three (3). Beyond that, or if such changes are considered a MAJOR CHANGE, the PROVIDER reserves the right to invoice the "Revision Rounds" service (see Article 3), the rate of which is proportional to the time required for the changes requested by the CLIENT.
It is however specified that the quote may provide for different revision conditions, in which case the specific provisions prevail over these general terms and conditions.
The Client is informed that such changes may not, however, concern: the music, the script, or the structure of the special effects.
Changes must not require new image capture by the PROVIDER.
If the CLIENT wishes to make changes to the music, the script, the structure, the special effects, or changes requiring new image capture by the PROVIDER, a new Quote will be prepared, with new pricing, and must be signed by the CLIENT.
The PROVIDER undertakes to deliver the WATERMARKED DELIVERABLE within the delivery deadlines set in the reverse schedule determined after the presentation of the draft and signed by both parties.
Once the remaining balance has been paid by the CLIENT and received, the PROVIDER undertakes to deliver the PRODUCT within twenty-four (24) hours.
It is recalled that any error in the information provided by the CLIENT to the PROVIDER that would give rise to additional changes cannot give rise to a new revision round. If the CLIENT wishes to incorporate these changes, a separate quote will be issued.
Article 8 — Liability and warranty
8.1 — General: non-professional client
In the absence of reservations expressly made by the Client upon receipt of the WATERMARKED DELIVERABLE, it shall be deemed to conform to the Order. The Client nevertheless has fourteen (14) days to report any defect or non-conformity.
The PROVIDER may only be held liable for its own proven faults. In the event of non-conformity or defect of the product or service, the Client may request replacement or a full refund of the product.
In the event of a significant delivery delay attributable to the PROVIDER, the Client has the right to cancel the order and obtain a full refund.
8.2 — General: professional client
In the absence of reservations expressly made by the Client upon receipt of the WATERMARKED DELIVERABLE, it shall be deemed to conform to the Order. No claim will subsequently be admissible.
The PROVIDER may only be held liable for its own proven faults. In any event, compensation for any loss suffered by the Client as a result of the PROVIDER shall be limited to the amount provided for in the contract for the performance of the Services.
Exceeding delivery deadlines cannot give rise to damages, withholding, or cancellation of orders in progress, unless otherwise stipulated in the contract.
8.3 — Acts of the Client
The PROVIDER will endeavour to offer the Client, based on the information and instructions provided by the latter, a PRODUCT that meets the CLIENT's expectations.
Insofar as the PRODUCT is made to order, based on the information and instructions provided by the Client, the PROVIDER is bound only by a best-efforts obligation and not by an obligation of result.
The PROVIDER cannot under any circumstances be held liable for the provision of Services that do not meet the Client's expectations where this results from inaccuracies, omissions or variations in the information and instructions provided by the CLIENT.
The CLIENT is therefore invited to provide complete and accurate information to enable the proper production of the PRODUCT.
8.4 — Acts of the Provider
8.4.1 — Delays. After a delay of thirty (30) days, exceeding the deadlines exclusively caused by the PROVIDER obliges the latter to refund 10% of the TOTAL PRICE, after deduction of travel expenses and equipment rental costs, per month of delay, up to a maximum of 50% of the TOTAL PRICE.
The PROVIDER cannot however be held liable if the delay was caused by the delay of its suppliers, the CLIENT's delay in providing information and/or documents in accordance with the schedule, or any cause external to the PROVIDER (weather, accident, force majeure…).
For consumers, in the event of a significant delay not justified by a cause external to the PROVIDER, the CLIENT has the right to cancel the order and obtain a full refund.
8.4.2 — Alteration of the medium. For any handover of media, it is the CLIENT's responsibility to first make a copy of the media concerned.
The PROVIDER's liability for the loss or deterioration of MEDIA entrusted to it is limited to the reimbursement of blank MEDIA, except in the case of gross negligence or intentional fault.
8.4.3 — Claims and non-performance. Any claim by the CLIENT relating to the PROVIDER's liability must be made by registered letter with acknowledgement of receipt within fourteen (14) calendar days of the date of the event giving rise to the claim.
Any non-performance of any of the contractual obligations by either party entitles the PROVIDER to terminate the CLIENT's order, in accordance with the terms set out in Article 12, without the deposit paid by the CLIENT being subject to any refund or compensation.
In the event of termination due to non-performance by the PROVIDER, the deposit paid by the CLIENT will be refunded.
Article 9 — Payment: terms of settlement
The PRICE and the payment terms for the services are stated on the Purchase Order/Quote. The PRICE is expressed in euros.
The CLIENT pays the PROVIDER, at the time of booking the appointment, the total amount of the "Project Consultation" service (see Article 3), the rate being available at the following address: 334production.com/prestations.
Unless otherwise stated on the Purchase Order, the CLIENT pays the PROVIDER the amount corresponding to the Pre-production and Production phases as specified in the Purchase Order upon signature of the latter.
Unless otherwise stated on the Purchase Order/Quote, no discount is granted for early payment.
Payment is made by bank transfer, card or cash.
In the event of late payment by the CLIENT, and after a formal notice to pay sent by registered letter with acknowledgement of receipt has remained unanswered for eight (8) days, the PROVIDER is free to suspend all of the CLIENT's orders in progress.
In any event, the PROVIDER shall be entitled to retain deposits and other sums paid, as initial damages, then as a penalty.
The PROVIDER retains full and exclusive ownership of the PRODUCT until full payment by the CLIENT.
9.1 — Late payment: professional clients
In the event of late payment by a professional client, default interest will automatically be applied at a rate equal to the European Central Bank (ECB) refinancing rate plus ten (10) percentage points, without any reminder being necessary.
Interest will be calculated from the invoice due date until the date of actual payment.
In addition, a fixed recovery-cost indemnity of forty (40) euros will be due for each unpaid invoice, in accordance with Article L441-10 of the French Commercial Code.
9.2 — Late payment: consumer clients
In the event of late payment by a consumer, default interest will be applied at a rate of five percent (5%) per year, calculated from the invoice due date until the date of actual payment.
In addition, a fixed indemnity of twenty (20) euros may be claimed to cover recovery costs.
Article 10 — Retention of the elements used to create the PRODUCT
Unless specifically stated in the Quote or in an appendix dated and signed by the parties, all elements, in whatever form, created by the PROVIDER in the course of its SERVICE remain the exclusive property of the PROVIDER.
Unless specifically stated in the Quote or in an appendix dated and signed by the parties, these elements are kept for a period of one (1) month only after delivery of the PRODUCT.
The CLIENT may ask the PROVIDER to extend this retention by subscribing, when placing the order, to the corresponding option, or by a subsequent appendix.
The terms and rates of this option are available on request. The CLIENT may also choose to acquire these elements by subscribing, when placing the order, to the corresponding option, or by a subsequent quote. The conditions and rates of this acquisition will be specified in the Quote or an appendix.
Article 11 — Intellectual property
As the PRODUCT is made according to specifications completed by the CLIENT, the latter must ensure, before any use of the PRODUCT on its own behalf or on behalf of others, that it is lawful and suited to the purpose initially pursued.
The CLIENT uses the Product delivered by the PROVIDER under its sole responsibility. Consequently, the PROVIDER cannot be held liable for any direct or indirect loss resulting from the use of the PRODUCT that may be made of it by the CLIENT or third parties.
The PROVIDER likewise cannot be held liable if the use of the PRODUCT were to contravene the provisions of French law relating to public order and morality, or any other foreign legislation on the matter. The PROVIDER remains the holder of all intellectual property rights in all its proposals relating to the PRODUCT, in the PRODUCT itself and in its services.
The CLIENT acknowledges that the PRODUCTS created by the PROVIDER are protected by copyright and related rights.
The CLIENT agrees not to reproduce or exploit, directly or indirectly, the said proposals without the express, written and prior authorisation of the PROVIDER.
The PROVIDER assigns to the CLIENT the right to use the PRODUCT only within the material and temporal conditions defined on the Purchase Order/Quote.
Unless otherwise provided in the quote/Purchase Order, the PROVIDER grants the CLIENT a right to distribute the FINAL PRODUCT without time limit.
The CLIENT understands that it may use and distribute the said PRODUCT only as delivered to it by the PROVIDER.
Consequently, the CLIENT is not authorised to modify the PRODUCT, nor to break down, distribute or exploit separately elements of the PRODUCT.
The PROVIDER remains free to use all documents created for the SERVICE and its proposals relating to the PRODUCT, and to distribute or have distributed excerpts, solely for promotional, advertising and non-profit purposes.
This distribution may take place through any of the PROVIDER's channels, including, without limitation, its website 334production.com or any web platform of its choice (Instagram, YouTube…). The parties undertake not to disclose the other party's confidential information to third parties without prior written consent.
The CLIENT must imperatively inform the PROVIDER of the confidential or secret nature of the elements of the Product, where applicable.
If the CLIENT refuses the PROVIDER's use, as governed by these terms, of the elements making up the PRODUCT and excerpts thereof, the CLIENT must send a registered letter with acknowledgement of receipt to the PROVIDER stating the reasons for its refusal of distribution.
As the rights in the PRODUCT remain the property of the PROVIDER, it shall be for the latter to decide whether or not to accept the Client's request.
Article 12 — Termination terms
In the event that the CLIENT terminates the order after the fourteen (14) day period following signature of the Purchase Order/Quote, or if the Provider is compelled to end any contractual relationship with the CLIENT, in particular in the event of the CLIENT's failure to comply with its contractual commitments, the CLIENT shall automatically owe the Provider the following amounts:
- Either an additional amount equal to 40% of the agreed total price, if termination occurs before the first delivery of the prototype;
- Or the agreed total balance, if termination occurs between the first delivery of the prototype and delivery of the final WATERMARKED DELIVERABLE product, after deduction of sums already received.
These financial obligations remain applicable without prejudice to the settlement of disbursements and any other separate damages.
Article 13 — Confidentiality
The parties mutually undertake to maintain strict confidentiality during and after performance of the contract, without time limit, regarding all information to which they have access in connection with it.
They shall refrain from directly or indirectly disclosing any information concerning the other party and its operating methods, unless such information is already public or its disclosure is required by law or a court order.
The parties also undertake to ensure compliance with this obligation by all their staff, each being liable to the other party.
This confidentiality obligation also applies to all contracts concluded between the parties.
The client exceptionally authorises the provider to cite it among its client references in its commercial materials.
Article 14 — Miscellaneous provisions
14.1 — Tolerance and modification
Any tolerance or waiver by one of the parties in the application of all or part of the commitments provided for in the contract, whatever its frequency and duration, shall not constitute a modification of the contract, nor generate any right whatsoever.
14.2 — Severability of clauses
The nullity or unenforceability of any one of the clauses shall not entail the nullity of the other stipulations, which shall retain their force and scope.
14.3 — Governing law and disputes
These terms are governed by French law. In the event of a dispute between the CLIENT and the PROVIDER, the parties will first attempt to resolve their dispute amicably. They will jointly set a reasonable timeframe for this resolution. Failing an amicable agreement within the timeframe set by the CLIENT and the PROVIDER, the parties agree to grant exclusive jurisdiction to the courts of BORDEAUX, subject to mandatory legal provisions to the contrary.
14.4 — Mediation: consumer client
In the event of a dispute arising from this Contract, the parties will first attempt to resolve it amicably. Failing that, the more diligent party will refer the matter to the Centre de la Médiation de la Consommation de Conciliateurs de justice (CM2C), located at 49 rue de Ponthieu, 75008 Paris, in accordance with the procedures set out on the website www.cm2c.net.
If the consumer CLIENT refers the matter to the mediator and the PROVIDER accepts, the mediation costs will be borne by the PROVIDER.
Article 15 — Special conditions applicable to sales of digital products on the page www.334production.com/store
15.1 — Nature of the products
The products offered on the page 334production.com/store are digital files, such as presets, designed to integrate seamlessly into the user's ecosystem. Each product is packaged in a compressed file containing one or more files, always including a user guide in .pdf format.
15.1.1 — Clarification regarding visual representations. Some digital products may include a visual representation of objects, such as 3D models (example: Dreamcast CD). These representations are purely illustrative and do not constitute physical products. The purchase includes only the corresponding digital files and no physical version will be delivered.
15.2 — Delivery process
After receipt and validation of payment via our payment intermediary lemonsqueezy.com, digital products are delivered automatically. A download link is provided to the buyer, giving immediate access to the purchased files.
15.3 — Payment methods
The payment methods available for the purchase of digital products are those offered by the lemonsqueezy.com platform.
15.4 — Legal notice
By making a purchase, the client is deemed to have read and accepted the site's legal notice.
15.5 — Waiver of the right of withdrawal and non-refundability
In accordance with the provisions of Article L221-28 of the French Consumer Code, the client expressly accepts, by confirming their order, that performance of the service (supply of the digital content) begins immediately after payment confirmation. The client acknowledges and accepts that they consequently waive their fourteen (14) day right of withdrawal applicable to distance purchases.
Delivered digital products are neither exchangeable nor refundable, except in the event of a proven technical defect rendering the product unusable. In case of a problem, the client is invited to contact our support service at the following address: support@334production.com.
15.6 — Support
In the event of difficulty downloading or using the digital products, the client can contact our support service at the following address: support@334production.com.